Refund eligibility, credit-based calculations, processing fees, and cancellation rules
09/28/2026
Contact support@motiontransfer.app within 72 hours of the payment for a subscription purchase, renewal, or credit pack. Within this window, the unused portion of purchased credits is eligible for a refund, subject to verification and the abuse rules in section 7. We review the payment and its credit usage before confirming the amount. A mistaken purchase or change of mind does not automatically qualify for a full refund. Outside this window, voluntary refunds are generally unavailable; billing errors, unresolved service faults, and legal rights are reviewed separately.
This policy does not limit mandatory consumer rights, including applicable withdrawal rights and remedies for defective or undelivered services. Starting to use the service does not, by itself, waive those rights.
For eligible purchases, the refund is calculated from the amount actually paid after discounts, in proportion to the purchased credits from that order that remain unused, less any applicable payment processing fees specified in section 4.
Annual subscriptions use the full annual credit allocation at the time of purchase; monthly subscriptions use the allocation for the applicable billing period. Subsequent plan changes do not affect the calculation basis for the original order. Only purchased credits consumed by successfully delivered tasks count as used; pending tasks must be settled before the final refund amount can be determined.
Once all purchased credits have been used, the refundable amount under this policy is zero. We do not make an additional deduction for elapsed subscription days and will provide an itemized breakdown before processing the refund.
Unused or expired credits do not extend the refund request window specified in section 1.
Refunds use the original payment currency, rounded to its smallest unit. Earlier refunds and deducted fees are not counted twice, and total refunds cannot exceed the original payment. Separately charged taxes are handled under applicable law; bank exchange rates or fees may affect the amount received in your local currency.
Separately granted signup, check-in, promotional, and compensation credits have no cash refund value. Their use does not reduce a refund of purchased credits. Credits explicitly included in the paid offer count as purchased credits. We do not count failed or undelivered tasks as successful usage; contact us if their deductions have not been corrected.
For a voluntary refund, we may deduct only actual payment-processing costs for that transaction that the payment processor does not return to us, where legally permitted and disclosed before purchase. We show the actual amount and calculation before you confirm the refund. There is no added administration fee or arbitrary percentage. Fees already recovered are not deducted again; unverifiable fees are not charged.
We absorb these costs for refunds due to our billing errors or service faults, and whenever the law requires. A legally required full refund is not reduced by these fees. Older purchases retain the terms applicable when purchased; this update does not retroactively add a fee or a less favorable restriction.
Across all refunds for the same purchase, processing-fee deductions never exceed 6% of the amount actually paid, excluding separately charged taxes. We deduct the lower of the verified, non-returned costs and this cap; 6% is a maximum, not a fixed fee.
Subscriptions renew automatically until canceled. An annual plan is charged for the full year upfront; its displayed monthly equivalent is not a monthly charge. Cancel renewal in Settings → Plans and billing. Cancellation alone stops the next renewal and normally leaves access until the current period ends; it does not automatically refund the payment.
When we process a refund that closes a subscription purchase, we cancel that subscription and remove its remaining purchased credits and paid access. For a credit-pack refund, we remove the remaining credits belonging to that pack. Unrelated purchases are unaffected. Separately granted compensation credits remain subject to their original terms. Account deletion does not automatically issue a refund.
Email your account email, payment date, amount, and invoice or transaction ID if available. You may explain what went wrong; do not send full card details. Please pause generation while we review the request, since further usage can change the calculation.
We aim to respond within 5 business days with the eligibility decision and an itemized calculation. We ask you to confirm a voluntary partial refund before processing it. Approved refunds go to the original payment method and typically appear within 5–10 business days after we issue them, depending on the bank. Offering bonus credits does not require you to give up a refund right.
Repeated purchase-and-refund cycles, multiple accounts used to obtain repeated refunds or bonuses, or falsified claims may lead us to decline discretionary refunds or restrict future purchases after review. A previous legitimate refund alone does not establish abuse. Mandatory consumer rights remain unaffected.
If you have opened a payment dispute with your bank, tell us so we can coordinate the response and avoid duplicate reimbursement. You do not need to give up your right to dispute an unauthorized charge to contact support.
This version applies to purchases made after it is first published. Earlier purchases are reviewed under the terms applicable at purchase and any more favorable commitment we have made to you. Mandatory law takes priority.
